Frequently Asked Questions

What is EchoFelix and how does it work?

EchoFelix is legal technology built for South African law firms — broader than a single AI assistant. The platform spans AI dictation and transcription, case-file analysis, legal research tools, custom AI where your firm needs it, practice analytics, attorney-focused accounting, and law firm website design. Artificial intelligence powers several of these products, but EchoFelix is oriented around how a practice actually runs: matters, documents, money, and growth — with South African legal context and POPIA-aware hosting.

Is EchoFelix POPIA compliant?

Yes, EchoFelix is fully POPIA (Protection of Personal Information Act) compliant. All data is processed and stored on South African servers, ensuring your clients' information never leaves the country. We implement bank-level encryption and maintain strict data privacy protocols to protect attorney-client privilege.

How much time can EchoFelix save my practice?

EchoFelix typically saves law firms 70% of their non-billable admin time. This translates to 2-3 hours per day per lawyer that can be redirected to billable work. For a 5-person firm, this could mean saving 10-15 hours daily, significantly increasing revenue and reducing administrative burden.

What types of documents can EchoFelix help with?

EchoFelix can assist with meeting minutes, client notes, first drafts of contracts, case summaries, research memos, and correspondence. It can also analyze case files to extract key information like parties, dates, timelines, and potential red flags. The system is particularly effective for repetitive administrative tasks.

Can EchoFelix transcribe consultations or dictate drafts in isiZulu, isiXhosa, Afrikaans, or other South African languages?

Yes. Dictation and transcription are built for multilingual South African practice — including major official languages and code-switching in the same conversation. Outputs are drafts for attorney review, not substitutes for legal advice. Capabilities and supported formats are confirmed when you scope your firm.

Dictate & Transcribe — full overview

Can I ask questions across a whole litigation bundle or discovery file instead of searching PDFs one by one?

Yes. You can load matter documents and query them in plain language with answers tied to the source passage — useful for chronologies, cross-exam prep, and large bundles. Always verify answers against the underlying document before relying on them in court or advice.

Case Analysis — full overview

Is EchoFelix meant to replace Jutastat, LexisNexis, or SAFLII for legal research?

No. EchoFelix is a research acceleration layer: it helps you frame questions, surface authority, and structure memos — you still verify against primary sources and your existing subscriptions. Think of it as reducing search and synthesis time, not replacing your research databases.

Law Research — full overview

We need firm-specific AI for contract review, internal playbooks, and South African case law — is that something EchoFelix offers?

Yes. We offer pre-configured modules and fully bespoke deployments depending on your practice areas, document types, and integration needs. Scoping covers confidentiality, data residency, and how outputs are reviewed before client use.

Custom Legal AI — full overview

Can EchoFelix connect billing, practice management, and payroll data so we see firm KPIs in one place?

Our analytics work is oriented around integrated views across the systems you already use — so leadership can see matter, financial, and operational signals without building spreadsheets by hand. Exact integrations depend on your stack and are scoped per firm.

Analytics — full overview

Does EchoFelix include legal accounting or trust-account tools for South African attorneys?

Yes. We provide accounting-oriented software aimed at law firms — matter-linked billing context, trust vs business separation, and reporting that matches how SA practices run. Details and onboarding depend on your firm size and workflows.

Accounting — full overview

Does EchoFelix build law firm websites, or only internal AI tools?

We also deliver modern law firm websites — lead capture, brand, and conversion-focused UX — alongside the AI product line. If you need both a better site and better matter workflows, we can discuss one roadmap.

Website Design — full overview

Is Microsoft Copilot or ChatGPT enough if we only need quick drafts and summaries?

They are fine for general drafting — but not for verifiable South African citations, privilege-safe matter data, or bundle-specific answers. Many firms use Copilot day-to-day and still add a legal-scoped tool for research and files. Your risk team usually cares about where client data goes and whether citations can be checked.

Custom Legal AI — full overview

How accurate is EchoFelix for South African law?

EchoFelix is specifically trained on South African legal precedents, statutes, and case law. It understands local legal terminology, POPIA requirements, Companies Act provisions, and other SA-specific legal frameworks. While it provides excellent assistance, all AI-generated content should be reviewed by qualified legal professionals. If your law firm requires something more specific, let our team know so we can develop according to your needs.

Can I try EchoFelix before committing to a plan?

Yes. We offer a personalized demo where you can see EchoFelix with your own documents and talk through which modules fit your firm. On the same call we explain how pricing works for your selection — including what is billed monthly (or annually) versus what may be once-off for certain modules or projects.

How does EchoFelix pricing work — subscription, once-off, or both?

It can be both, depending on what you buy. Many products run on a monthly or annual subscription per seat or per firm, which suits ongoing use. Certain modules or engagements — for example some website builds, custom AI deployments, or one-time implementation work — may be quoted as a once-off fee, sometimes with optional ongoing hosting or support. We set out clearly, before you commit, what is recurring, what is once-off, and what is an add-on so there are no surprises.

How does EchoFelix compare to ChatGPT or other AI tools?

Unlike generic AI tools, EchoFelix is specifically designed for legal practice. It's trained on South African law, hosted on SA servers for POPIA compliance, and understands legal workflows. Generic AI tools lack legal context, may violate data privacy laws, and aren't designed for professional legal use.

What security measures does EchoFelix have?

EchoFelix uses bank-level 256-bit encryption, secure SA cloud hosting, and maintains strict data isolation. We never share your data with third parties, and all processing happens on South African servers. Our security protocols exceed industry standards and are designed specifically for legal practice requirements.

How many people in our firm can use EchoFelix, and how are seats priced?

Multi-user access is standard for firm-wide modules: your team gets their own logins and collaboration where the product supports it. How many seats you need and how they are billed — per user, per firm, or bundled with certain modules — depends on what you subscribe to. We quote based on firm size, selected modules, and whether your mix is mostly recurring subscription or includes once-off work. Contact us for a tailored structure.

What kind of support do you provide?

Support matches what you run with us. Standard subscription customers typically get email support and documentation; broader or multi-module deployments get faster response times; firms with custom builds or enterprise agreements can have a named contact and onboarding suited to their rollout. All tiers are handled by people who understand legal workflows, not only generic IT tickets.

Can EchoFelix integrate with my existing legal software?

EchoFelix is designed to work alongside your existing practice management and document systems. Integrations vary by product and are scoped per firm. Custom or deep integrations are usually part of larger agreements or once-off implementation work — contact us with your stack and we will be direct about what is realistic and how it affects pricing.

What happens to my data if I cancel a subscription or finish a once-off project?

You retain ownership of your content. For ongoing subscriptions, you can export your documents and matter-related data; after cancellation we follow a defined retention and deletion window so you have time to transition (exact terms are in your agreement). For once-off or project-based work, export and handover steps are agreed up front — especially for websites or custom deployments — so you know what you keep and what happens when the project closes.

Is EchoFelix suitable for different types of legal practice?

Yes, EchoFelix is designed to work across various legal practice areas including corporate law, litigation, family law, property law, and more. The AI adapts to different legal specialties and can be customized for specific practice areas. We're continuously expanding our legal knowledge base.

How do I get started with EchoFelix?

• Book a demo so we can show the modules that matter to your practice.
• Choose what to turn on first — you do not have to buy everything at once.
• Agree pricing: recurring subscription for ongoing products, and once-off fees where a module or project is priced that way.
• Onboard with our team so access, data, and support fit your firm.

We keep the commercial structure transparent before you sign.

What if I have more questions not covered here?

We're here to help! Contact our support team through the Contact page, or book a personalized demo where we can address your specific questions and show you how EchoFelix can benefit your particular practice. Our legal technology experts are always available to assist.